Build an occurrence management programme that catches errors and near misses, investigates them properly and stops them recurring.
Occurrence management is a fundamental part of continual improvement. It is the process by which errors and near misses are identified and dealt with. The aim is to correct the error in testing or communication, then adjust the process so the error is unlikely to happen again. It is one of the twelve quality system essentials and must be addressed in any laboratory quality management system.
This course explains the basic elements of an effective occurrence management programme. Participants leave able to spot risks before they become occurrences, and to handle occurrences so they never become recurrences.
Instructor-led training combining presentations, guided practical exercises and web-based tutorials. Facilitators are experienced medical laboratory experts who work as practitioners and trainers in the field. Every quarter we run one in-person cohort in Nairobi and one live online cohort, each of 5 to 30 participants.
| Intake | Sessions | Format and venue | Deadline | Availability |
|---|---|---|---|---|
| 15 to 17 Feb 2027 | Mon to Wed, 08:00 to 16:00 EAT (UTC+3) | In-person Nairobi, Kenya |
Until the intake is full | Open |
| 8 Mar to 9 Apr 2027 | Mon, Wed and Fri, 18:00 to 20:00 EAT (UTC+3) | Virtual (live online) Zoom |
Until the intake is full | Open |
| 10 to 12 May 2027 | Mon to Wed, 08:00 to 16:00 EAT (UTC+3) | In-person Nairobi, Kenya |
Until the intake is full | Open |
| 31 May to 25 Jun 2027 | Mon, Wed and Fri, 18:00 to 20:00 EAT (UTC+3) | Virtual (live online) Zoom |
Until the intake is full | Open |
| 9 to 11 Aug 2027 | Mon to Wed, 08:00 to 16:00 EAT (UTC+3) | In-person Nairobi, Kenya |
Until the intake is full | Open |
| 23 Aug to 17 Sep 2027 | Mon, Wed and Fri, 18:00 to 20:00 EAT (UTC+3) | Virtual (live online) Zoom |
Until the intake is full | Open |
| 8 Oct to 8 Nov 2027 | Mon, Wed and Fri, 18:00 to 20:00 EAT (UTC+3) | Virtual (live online) Zoom |
Until the intake is full | Open |
| 27 to 29 Oct 2027 | Wed to Fri, 08:00 to 16:00 EAT (UTC+3) | In-person Nairobi, Kenya |
Until the intake is full | Open |
Times are shown in the timezone of the venue. Where your browser can work it out, your local time appears underneath.
Need a different date or your whole team trained? Every course can be delivered in-house or virtually on dates that suit you. Mention this in the notes when you register.
USD 1,050 per participant
Group and in-house rates on request.
We invoice after registration. Pay by bank transfer or M-Pesa at least one week before the course starts. Your place is confirmed once payment is received.
Facilitators are experienced medical laboratory experts who work as practitioners and trainers in the field. Named facilitators are confirmed in the joining instructions.
Certificate of completion issued by Elmenta Consulting on successful completion of the training. A certificate of completion records attendance and completion; it is not a professional certification and does not confer laboratory accreditation.
Passing QC lowers risk but does not prove every result is right. Learn the hidden error sources QC misses and the safeguards, from moving averages to…
Risk Management looks ahead at what could go wrong. Occurrence Management deals with what has gone wrong and how to stop it recurring. The two complement each other.
Yes. In-house delivery for a team is available at any time. Choose the in-house option on the registration form.
After you register we send a pro forma invoice. Payment is due at least one week before the course starts, by bank transfer or M-Pesa.
Learn to plan, document, implement and maintain an ISO 15189:2022 quality management system that is ready for accreditation.
Three days that turn laboratory staff into confident ISO 15189:2022 internal auditors who can plan, conduct, report and follow up an audit.
